Don’t Lose Your Cool — The Show Must Go On

In these last days of summer, while campers are still with you and parent communications are daily, help your frontline staff and your behind-the-scenes staff remain fresh. Provide them with positive feedback. Be sure they take a moment to relax. Be sure you take a moment for yourself! And everything will operate like it did on opening day . . . or better. 

• How to Relax in 60 Seconds
• Parent Expectations and Customer Service: It’s Not Rocket Science
• (Almost) Enough Feedback to Inform and Satisfy Your Staff
• The Evaluators
• Positive Words Produce Powerful Results
• The Effectiveness of Humor in Leadership Roles
• Can You Hear Me Now? Working Effectively With Camp Parents: Vol. #1 — Skills
• Can You Hear Me Now? Working Effectively With Camp Parents: Vol. #2 — Strategies

Photo courtesy of Camp Scatico, Elizaville, New York