Currently, the camp community is particularly concerned about the future camp market — who will be the upcoming consumer? In which direction are current realities pushing the development of a camp movement? "It is said that by mid-century non-Hispanic Caucasians will be the minority. If this is true, and we look at today's camp market, we are challenged with the reality that our camp market is fading . . . ." said Peg Smith, American Camp Association (ACA) chief executive officer (Smith 2006).
As the Latino population continues to grow in the United States, youth-serving agencies, including camps, are faced with a challenge to find new ways to deliver education and recreation programs to them. Many organizations are not aware of specific outreach strategies, which are necessary to reach out to Latinos; they do not know what programs are needed or how to deliver them to this specific group. The key issue that should be currently addressed is the successful incorporation of Latino children and youth, as well as the majority of their foreign-born parents, into the economic, social, cultural, and political life of the region.
Understanding Latino Parents
To understand the main reservations that Latino parents have towards an overnight summer camp, as well as to gauge their perception and come up with marketing and program approaches to this segment, a specially-designed survey was distributed in the Chicago area. Chicago has a great diversity of Latino populations by their country of origin. It has the second largest Mexican population in the United States, with Puerto Ricans being the second largest group after Mexican. According to the U.S. Census, more than half of Chicago-area Latinos are U.S.-born. While nearly two-thirds of adult Latinos are foreignborn, more than 80 percent of Latino children were born in the United States based on the Census data of 2000.
The survey was distributed during April and May of 2007. The survey represented a non-random sample of 209 adults and tested key issues that are of a high concern to Latino parents when determining whether to send their children to camp. The key concerns evaluated in the study were the following: the extent of parents' willingness to even consider a summer camp as a possible recreation option for their children, the importance of having someone Latino on staff and being surrounded by children of the same or diverse ethnic background, how often parents need to communicate with their children while the camp is in session, the amount of money parents are willing to spend on a one-week overnight camp, and the distance between the home and the camp. To assess the marketing habits of Latino parents, the question about the importance of camp marketing materials being both in Spanish and English was raised.
Feedback about camp programming was asked through an open question, which asked the Latino parents to identify three main activities that they would like their children to be exposed to while being at a camp. At the end of the survey, Latino parents were asked to provide overall feedback as to what benefits they would like their children to gain from a summer camp. The conclusion of the survey focused on demographic data of the applicants, e.g., whether they were U.S. or foreign-born, their countries of origin, and the amount of time spent in the U.S.
Since "camp" has never been part of Latino culture, it takes a double effort to help Latino parents understand the actual benefits of a summer camp in the lives of their children. It is crucial to establish the necessary level of trust between parents and summer camps. It will take extra effort to convince Latino parents to even consider the idea of parting with their precious creations for a week or even two weeks.
"Summer camp is not part of the Hispanic culture. Many Hispanic parents to this date are still adamantly opposed to sending their children away for two weeks, and even a greater number of Hispanic kids really don't want to change the comfort zone of their homes for the uncertainty of two weeks away from their families," says David Lira Leveron, retired director of Camp Operations at the Union League Boys and Girls Clubs Camp located in Salem, Wisconsin (Leveron 2004).
In the Chicago survey analysis (see page 58), it seemed important to distinguish the difference between U.S.-born Latinos and foreign-born Latinos and their attitudes and perceptions of the concept of a summer overnight camp. However, first and foremost, he/she is a parent and has to be approached from the perspective of a parent, Latino parent, and only afterwards, as a parent who is either foreign or U.S. born.
For any parent of any nationality, the safety of their children is of primary concern. It is understandable that for Latino parents, who have been accustomed to always being with their children, the prospect of sending them to a totally unknown place called a "summer camp" seems like a scary idea. Camp directors who want to attract Latino campers to their camps should ascertain that every piece of their marketing and communications strategies sends a very specific message to Latino parents. Camp directors should "sell the idea" of a summer camp to Latino parents, making it look attractive and credible in their eyes.
Many organizations that have good strategic management systems are already putting Latinos in the focus of their marketing efforts. Camps, more than any other organization, should do the same. A summer camp is a wonderful experience that leaves a profound and positive influence in a child's life. The latest research done by ACA proves this with statistical data from more than two hundred camps. Being youth-serving organizations, camps should pay particular attention to reaching out to Latino campers. To continue making a positive impact in children's lives, even to a larger population, camps need to reassure Latino parents that the camp environment is safe and fun.
Developing Cultural Relevancy
When working with Latino parents, it is first necessary to understand their cultural background. Cultural relevancy is the most effective way to make the message resonate with Latinos. Latinos respond most effectively to a message that reinforces the values, lifestyle, and behaviors that are familiar. Having the camp's marketing materials and camp Web site bilingual as a courtesy to their heritage is a good marketing strategy. It is a mistake, however, to assume that using "Spanish only" materials will help to reach more Latinos. Not all Latinos necessarily speak Spanish. Offering an option to choose the language on the camp's Web site or by having a bilingual camp brochure, camps will immediately get their information across to many more Latino parents.
Many opportunities exist now to have Latino counselors on staff. An international placement agency, Camp Counselors U.S.A., has just recently opened its office in Mexico City. Mexican counselors are now able to come and work in American camps along with people from all over the world.
This issue was well addressed by the Union League Boys and Girls Clubs Camp. The camp director found an interesting solution: even though children at that camp are rarely allowed to call home, parents in turn can call their children during mealtimes. The outcome of this policy was that every year parents start calling less and less. This camp also permitted parents to come for a visit at the camp by adopting "an open-door policy." The camp went even further and offered those parents who were unable to get to the camp themselves, free transportation to and from the camp. Obviously, being so responsive to the primary concerns of parents led to a significant increase in the number of Latino campers attending this camp for the past few years. An open-door camp policy should establish the right channels of communication for children, parents, and the camp staff. As a way to make parents more comfortable about sending their children away, a phone call from a camp staff member on the arrival day to parents can serve as an excellent tool. Camps can set up a computer lab where children could write e-mails to their parents without having to be o