In these last days of summer, while campers are still with you and parent communications are daily, help your frontline staff and your behind-the-scenes staff remain fresh. Provide them with positive feedback. Be sure they take a moment to relax. Be sure you take a moment for yourself! And everything will operate like it did on opening day . . . or better.
- How to Relax in 60 Seconds [1]
- Parent Expectations and Customer Service: It’s Not Rocket Science [2]
- (Almost) Enough Feedback to Inform and Satisfy Your Staff [3]
- The Evaluators [4]
- Positive Words Produce Powerful Results [5]
- The Effectiveness of Humor in Leadership Roles [6]
- Can You Hear Me Now? Working Effectively With Camp Parents: Vol. #1 — Skills [7]
- Can You Hear Me Now? Working Effectively With Camp Parents: Vol. #2 — Strategies [8]
Photo courtesy of Camp Scatico, Elizaville, New York