Lessons Learned from Another Year of the ACA Camp Crisis Hotline -2015

Description and Learner Outcomes

The ACA Hotline is a year-round, twenty-four-hour-a-day service provided to any ACA camp or member who needs help in a crisis. Each year, ACA analyzes the hotline issues and provides case studies and resources to assist in crisis management, staff training, and preparation for the unexpected, providing valuable lessons every camp can learn. This webinar explores situations from the ACA Camp Crisis Hotline that arose over the past year. Learn from the experiences of other camps in crisis situations and have the opportunity to discuss situations with the ACA Hotline team. This year’s topics will include issues related to: health/medical, personnel, business operations, abuse allegations (at home and at camp), camper behavior, and other special situations.

Through this webinar, participants will learn:

  1. Most common types of hotline calls received and trends in hotline calls.
  2. Specific emerging issues exemplified in select cases discussed.
  3. Resources for responding to crisis situations.
ACA Hotline Team


COST: ACA members $35; Nonmembers $70

Presenter Bio(s)

Deb Bialeschki, Ph.D. is Director of Research and Chair of the Professional Development Center for the American Camp Association and Professor Emeritus from the University of North Carolina-Chapel Hill. Deb’s research interests include youth development, the value of outdoor experiences, gender perspectives, program improvement, and staff training. She loves the outdoors, time with friends (including four-legged furry ones), and well-toasted s’mores.

Kim Brosnan started working for ACA in 2006. Kim has over 20 years of experience in the camping field including day, resident, and environmental education programs. Prior to ACA she taught fifth grade and worked for CYO Camping Programs with Cleveland Catholic Charities in Ohio. She is a graduate of the University of Dayton (BS in Education) and of the University of Phoenix (MBA).

Rhonda Mickelson has worked in the camping profession over 30 years starting as a summer camp counselor, as a Program Director and onto being a Camp Director.  Her experience includes the private and non-profit sector as well as day and resident camp.  She served as an ACA volunteer at both the local and national level prior to accepting the position as the Director of Standards with ACA in May 2007.  Rhonda received her M. Ed from Colorado State University. 

Susan Yoder is the Team Leader of the ACA Camp Crisis Hotline and ACA’s Chief Public Policy and Outreach Officer.