Lessons Learned from Another Year of the ACA Crisis Hotline- 2012

This webinar, which explores situations from the ACA Crisis Hotline that arose during the summer of 2012, is designed to share knowledge gained from the experiences of other camps in crisis situations and to encourage discussion with ACA Hotline staff. The ACA Hotline is a year-round, twenty-four-hour-a-day service provided to any ACA camp or member who needs help in a crisis.  Each year, ACA analyzes the hotline issues and provides helpful case studies and resources to assist in crisis management, staff training, and preparation for the unexpected.  Several issues are reported more frequently than others – providing valuable lessons every camp can learn.  This year’s topics will include: health and medical issues, employment issues, allegations of abuse (at home and at camp), camper behavior issues, parent behavior issues, and other special situations.

Through this webinar participants will learn:

  1. Most common types of hotline calls received and trends in hotline calls.
  2. Specific emerging issues exemplified in select cases discussed.
  3. Resources for responding to crisis situations.
Deb Bialeschki, Ph.D., Kim Brosnan, Barry A. Garst, Ph.D.; Rhonda Mickelson, Susan Yoder


ACA members: $0, Non-Members: $60

Presenter Bio(s)

Deb Bialeschki, Ph.D. is Director of Research and Chair of the Professional Development Center for the American Camp Association and Professor Emeritus from the University of North Carolina-Chapel Hill. Deb’s research interests include youth development, the value of outdoor experiences, gender perspectives, program improvement, and staff training. She loves the outdoors, time with friends (including four-legged furry ones), and well-toasted s’mores.

Kim Brosnan started working for ACA in 2006. Kim has over 20 years of experience in the camping field including day, resident, and environmental education programs. Prior to ACA she taught fifth grade and worked for CYO Camping Programs with Cleveland Catholic Charities in Ohio. She is a graduate of the University of Dayton (BS in Education) and of the University of Phoenix (MBA).

Barry A. Garst, Ph.D., is the Director of Program Development and Research Application with the American Camp Association. A former Assistant Professor of youth development at Virginia Tech, Barry's background includes fourteen years of administrative and programming experience as a municipal day camp manager, wilderness mental health counselor, resident camp and conference center director, and state camping specialist. His current work focuses on developing national educational partnerships, translating research into practice, and creating professional development programs. 

Rhonda Mickelson has worked in the camping profession over 30 years starting as a summer camp counselor, as a Program Director and onto being a Camp Director.  Her experience includes the private and non-profit sector as well as day and resident camp.  She served as an ACA volunteer at both the local and national level prior to accepting the position as the Director of Standards with ACA in May 2007.  Rhonda received her M. Ed from Colorado State University. 

Susan Yoder is the Team Leader of the ACA Camp Crisis Hotline and ACA’s Chief Public Policy and Outreach Officer.