Three Ways to Create Loyal, Lifelong Customers by Improving Communication with Parents

Camp programs often excel at providing campers with positive, meaningful, and growth-filled camp experiences, but some fall short when it comes to providing parents with an equally positive experience. Even if your campers’ parents never step foot on your camp’s property, you can exceed their expectations and grow their loyalty to your program through your communication, education, and marketing plans and procedures. In this webinar, Audrey Monke shares actionable, proven strategies to take the experience you provide parents from good (or not so good) to great!

Avoiding the Parent Trap: Working with Difficult Parents

Most camp parents are wonderful, but at every camp, there are a few who are some degree of difficult. From parents who demand special exceptions to parents who are wholly disengaged from their child's development, it is vital that we as camp professionals take a proactive approach when dealing with any challenging situation with a camp parent. This enjoyable (and yes, funny!) workshop will discuss techniques to help you turn your most difficult parents into loyal promoters of your camp!

By the end of the course participant will learn:

A Translation of Norms

The dining hall area is filled with families playing Loteria (like Bingo except pictures are called out instead of numbers). Loteria is the Spanish word for lottery. The excitement builds with the anticipation of one of the 54 different images appearing on one’s own tabla, a board with a randomly created 4 x 4 grid of pictures with their corresponding name and picture. Players choose what tabla they want to play with and settle in for several rounds of conversation and adrenalin.

Building Healthy Relationships with Parents: What Every Camp Needs to Know

Today’s parents are supportive and dedicated to their children, but they are also the most anxious and controlling parents in American history. Successful camps have strategies in place for effectively managing parents’ needs and expectations, but what strategies are most effective? This webinar provides evidence-based approaches for managing today’s (over)parents based on what’s working in the camp industry, as well as tips for positive parent interaction.

In this session participants will learn: