Lessons Learned from another Year of the ACA Camp Crisis Hotline - 2019

The ACA Hotline is a year-round, twenty-four-hour-a-day service provided to any ACA camp or member who needs help in a crisis.  Each year, ACA analyzes the hotline issues and provides case studies and resources to assist in crisis management, staff training, and preparation for the unexpected, providing valuable lessons every camp can learn.  This webinar explores situations from the ACA Camp Crisis Hotline that arose over the past year.  Learn from the experiences of other camps in crisis situations and have the opportunity to discuss situations with the ACA Hotline team.

Crisis Hotline Handout 2019

Handout for presentation on Lessons Learned from ACA's Crisis Hotline.

How the Camp Crisis Hotline Can Help You

Sometimes, despite best efforts to be prepared in case of emergencies and expect the unexpected, crises occur.

For just over thirty years, the American Camp Association (ACA) has been helping camps in crisis with a year-round, 24-hours-a-day confidential camp crisis hotline. The purpose of the hotline is to support camps who want help in a crisis. The hotline is not a medical, insurance, or legal advice hotline, but it does serve as an “ear” to help talk through a crisis. The hotline staff help camps think through issues and questions, and identify resources that may assist.

Communication from Off-Property

Risk management decisions are made days, weeks, and months in advance. This adage is especially true when making communication plans for when your campers leave camp property. Reliable communication away from camp is dependent on plans that are thoughtfully considered well in advance. This article will cover a host of planning considerations essential to effective and reliable communication when your campers are on adventures away from your main camp property.

Crisis Communications Toolkit

Unfortunately, a crisis can occur at anytime and can affect any camp at any location. It is for that reason that you should prepare for a crisis before it happens.

The Crisis Communications Handbook Templates and Sample Forms and Letters

Take control of a crisis at your camp with a proven communications system.

Take Control: Be prepared for nearly any camp crisis with a strong, comprehensive communications system that keeps everyone—parents, staff, campers, the public, and the media—well informed and calm.

Use this Web site in conjunction with the book to support your communication efforts before, during, and after a crisis.

Crisis Response - Tips for Camps

Top Tips for Camps

  1. Create a crisis response plan. Prior to your camp season, develop your plan. With the proper resources and planning, you can minimize many of the emotional and physical traumas that may occur during a crisis.

Resources to Help Children Cope with Crisis

Dowload a July 2011 update of this information.

As crisis events play out in the media there may be an increase in the anxiety level and apprehensions of both adults and children. For many children, the guidance of caring adults will not only help reduce their stress but help them develop life-long emotional and psychological coping skills.