Program & Featured Speakers - Upstate New York Fall Camp Conference


Roz and Jed Buck - Roz and Jed Training & Consulting

Gary Forster

Roz and Jed worked side by side from 2004-2016 as the Owners/Directors of Meadowbrook Country Day Camp, a large private day camp in northwest NJ serving approximately 1,000 campers and 400 staff each summer.  Their work in camp and with youth and young adults dates back to high school when they met as teenagers working at a summer day camp.  After retiring from full-time camp ownership, Roz and Jed launched Roz and Jed Training & Consulting to help other camps and organizations make a difference.  They have presented at many ACA, YMCA, and Recreation & Parks Conferences throughout the country and trained thousands of leadership and general staff from camps throughout the Northeast.  Outside of camp, they have also worked with multiple corporate clients and not-for-profit organizations in the areas of Leadership, Team Building, Customer Service, Culture, and Values.  They are active volunteers with many organizations and in 2016 they were honored as joint recipients of the prestigious ACA Thelma Hurwitz Leadership Award.


Schedule at a Glance

***Schedule Subject to Change***

8:30am – 9:00am  Registration & Check-In
9:00am – 9:10am Welcome & Announcements
9:10am – 10:15am

Ice Breakers That Do More Than Break the Ice
During this session, attendees will participate in a variety of unique, fun, and impactful ice breakers. We will share meaningful debriefs for each one that you can incorporate into your staff training so that your ice breakers do more than just break the ice!

Icebreakers That Do More Than Break the Ice

Session - General Slide Deck 

Birthday Month Slogans

Candy Connections & Slide

Handshake Greetings Handout

Human Bingo Board & Debrief

Incorporations Activities

Question Cards & Instructions

Icebreakers Mores

10:30am – 11:45am

Create Raving Fans: Practical Tips to Deliver World-Class Customer Service
Making your customers raving fans can propel your business to new heights. This workshop will review the importance of super-serving customers and provide a series of practical actions and real-world examples that every staff member can easily use to consistently deliver world-class customer service.

Crossing the Line - Win-Win

Six Letters Exercise

Sticky Note Reinforcer

Customer Service Slide Deck

12:00pm - 1:00pm Lunch & Networking
1:10am – 2:10pm

Making Rainy Days Special Days
Unfortunately, the weather does not always cooperate with our plans at camp. When the rain starts, the fun does not need to end. Exciting games and activities that campers play only on rainy days can help make those days special days that campers will talk about and remember.

Make Rainy Days Special

1-2-3-4 Activity

Charades Handout & Cards

Chocolate & Vanilla Handout

SIXES Activity

Small Space Tag

Rainy Day Activities

2:15pm - 3:15pm

Finishing Strong: Inspiring Ideas to Close Your Staff Training
Whether you are planning staff orientation for a day camp or a resident camp, you always want to end your training strong. How do you close each individual session, each full day, and your entire week or more of staff orientation in a meaningful and inspiring way? You will experience a variety of impactful endings that you can quickly and easily integrate into your staff training for this summer.

Finishing Strong Session

Connection Tube

Great Counselor Snowball

Ideal Camp Counselor Handout & Metaphore

Ideal Camp Counselor

3:20pm - 3:30pm

Closing Remarks & Adjourn