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Remain Calm: Diffusing Angry People
PRESENTERS: Susan Fee, M.Ed.
COST : ACA members $35; Nonmembers $70 (conference call charges will apply to all participants)
DESCRIPTION AND LEARNING OUTCOMES:
When confronted by an angry person, two common reactions are to run or attack, but neither is effective. Arm yourself with tools to de-escalate an angry person, and learn how to effectively respond to intimidating behavior, lying, accusations, and threats. Through this webinar, participants will learn to:
- De-escalate an angry person.
- Respond to threats, lies, and intimidating behavior.
- Monitor for signs of potential violence.
Susan Fee is a licensed mental counselor, career coach, and national trainer based in Cleveland, OH. She specializes in helping clients develop their personal and professional communication skills. She is the author of “101 Ideas & Insights About Resolving Conflict.” Learn more by visiting www.susanfee.com.
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