Remain Calm: Diffusing Angry People
Type of Course
When confronted by an angry person, two common reactions are to run or attack, but neither is effective. Arm yourself with tools to de-escalate an angry person, and learn how to effectively respond to intimidating behavior, lying, accusations, and threats.
More Information
Through this webinar, participants will:
1. De-escalate an angry person.
2. Respond to threats, lies, and intimidating behavior.
3. Monitor for signs of potential violence.
Susan Fee is a licensed mental counselor, career coach, and national trainer based in Cleveland, OH. She
specializes in helping clients develop their personal and professional communication skills. She is the author of
“101 Ideas & Insights About Resolving Conflict.”
Earn 1.0 CEC for this recorded webinar. More information on CECs can be found here.
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- Details on how to join today can be found here. First time membership is free!
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- Email us at [email protected].
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