Remain Calm: Diffusing Angry People

When confronted by an angry person, two common reactions are to run or attack, but neither is effective.  Arm yourself with tools to de-escalate an angry person, and learn how to effectively respond to intimidating behavior, lying, accusations, and threats. Through this webinar, participants will learn to:

  1. De-escalate an angry person.
  2. Respond to threats, lies, and intimidating behavior.
  3. Monitor for signs of potential violence.
Susan Fee, M.Ed.


Single person access  

Price: $39 member; $74 nonmember

  • For You: To have instant access to the course use the "Purchase the Course for Yourself" button below
  • For Someone Other than You:  Please contact us.

Subscription access

Purchase access for multiple persons 

Price: $65 member; $150 nonmember for bundle of 10 learners

Please note the following for subscription access:  

  • Your staff will self-enroll into course with an enrollment key we provide.
  • Your staff may complete the program at their convenience. 

Bundles for alternate numbers of learners may also be accommodated, contact us

Presenter Bio(s)

Susan Fee is a licensed mental counselor, career coach, and national trainer based in Cleveland, OH.  She specializes in helping clients develop their personal and professional communication skills. She is the author of “101 Ideas & Insights About Resolving Conflict.” Learn more by